New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

The rapid advancements in Large Language Models (LLMs) are revolutionizing multiple industries, transforming how businesses ...

Experts emphasized the value of proactive approaches, meaningful interactions and seamless connections to human support while using AI-enabled chatbots in healthcare. Mazza said Northwell has been ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts speaking at CES on Monday ahead of its official Jan. 7 kickoff. AI agents, ...

Microsoft is working on an AI-powered chatbot that will provide support for Xbox and associated services, The Verge has confirmed. The news has prompted some to draw comparisons with Clippy, the ...

Enterprise applications vendor Unit4 has long been an advocate of what it calls self-driving ERP. This week, it is taking a big step closer to realizing that vision with the roll-out of Ava, its ...

They can shop, book flights, and control your apps—at least in theory. In practice, today’s AI agents are slow, error-prone, and riddled with privacy trade-offs. Here's a look at what they are, and ...

Silverback AI Chatbot today announced the introduction of a new capability termed AI Agents, which expands its AI chatbot platform to support more autonomous and context-aware conversational workflows ...