At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...

As part of our investigation into AAMCO, the NEWS4 I-Team obtained access to the company's "Service Recommendation Procedure" -- or internal phone scripts that give you an inside look at what AAMCO ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

As of September 30, 2023, UAB now permits the recruitment of human subjects research participants without an existing relationship with the study team via phone. To use this option, The PI and key ...

Editor's note: Consultant Al Levi helps HVAC and plumbing contractors run their businesses with "less stress and more success." He has agreed to let us share with readers of The NEWS some of the ...

My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better ...