Sometimes the easiest part of making a video is getting people to click on it by using smart hashtags, a thoughtful title, and an interesting hook. All too often, that's when the real work begins — ...

Lance Reid is CEO of Telcion Communications Group, a provider of IT solutions and managed services for the healthcare industry. People might be surprised to discover that my company does not offer ...

Forbes contributors publish independent expert analyses and insights. I share tips about launching, validating and growing startups. User retention is mathematically one of the most important aspects ...

You've heard it a million times: Gen Z is different. And while that's true to a point, there are a few easy things you can do to meet Gen Z halfway and drive high retention as a result. How can you ...

Member retention is critically important for any insurance organization. Not only is it cost-effective to retain existing members, but it also helps to build a loyal and dedicated community. Leading ...

The Voice of the Customer (VoC) is a collection of customers’ experiences, feelings, and expectations about a business, and it’s largely based upon customer feedback, reviews, surveys, interviews, and ...

Convenience Store News’ Small Operator Academy is an education program designed to help the industry's independents and small chains overcome their biggest challenges and stay competitive. This month, ...

Regional public colleges are facing an enrollment crisis that threatens their mission as engines of social mobility — but innovative retention strategies are turning the tide. Join us for a virtual ...

Last week, I was honored to be invited to testify in front of the U.S. Senate Committee on Health, Education, Labor, and Pensions (HELP) on issues of teacher salaries, school funding, and staff ...

Improving your working memory can profoundly impact your daily life, from improving your learning capabilities to boosting your productivity at work. Using mnemonics is a powerful strategy to improve ...