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Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...

Agiloft Service Desk comes with a generous feature set but a high price and steep learning curve, making the product a better fit for enterprises rather than SMB customers. The latest update to ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

For many companies who have transitioned (or who are transitioning) to the cloud, change is inevitable as the process evolves. In terms of personnel, many of the current roles in the organization ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

ManageEngine ServiceDesk Plus vs. Freshservice: Help Desk Leaders Face Off Keeping employees happy and engaged during a pandemic is difficult, but an effective help desk can be a key part of the ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Salesforce.com has launched Desk.com, a customer help-desk ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Great help desk software can improve the productivity, ...