Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Last month, more than 800 CX leaders in the contact center ...

If it’s time to replace your communication technology, the task can be overwhelming. Where to start? There are so many options. Many people turn to reports by various analyst firms to find out who the ...

The current Price to Earnings ratio of 150.07 is 2.18x higher than the industry average, indicating the stock is priced at a premium level according to the market sentiment. The current Price to Book ...

Unrealistic expectations often lead to a disappointing experience. I see this all the time with companies that implement technology with unrealistic expectations about how soon they’ll realize value ...

Add Yahoo as a preferred source to see more of our stories on Google. The U.S. Internal Revenue Service building after it was reported the IRS will lay off about 6,700 employees, in Washington, D.C.

By asking the right questions, doing the research, and observation, parents can better ensure that the edtech their children ...

With a continued shift toward patient-centered and value-based care, health plans are being called to rethink how they assess the value of their investments in technology. Traditionally, return on ...

There are a number of important steps to be taken before your organization moves full speed into the cloud. For example, senior leadership should aggressively focus on the company’s data-management ...

The boom in anti-terror technology led to a flood of proposals -- and the Institute for Defense Analysis turned to BPM to sort them out Business process management ...