It started with history teacher Caitlyn Wilder telling the AI who to be. “You are a friendly, expert research assistant,” she wrote. Then she told the chatbot its goal — help 10th grade students ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...