BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

SAN FRANCISCO (KGO) -- The state of California may be reopening today, but the troubled Employment Development Department isn't exactly flinging open its doors. Problems with fraud and delayed ...

California’s unemployment agency call center staff was unable to answer thousands of calls to its embattled call center in April, as many claimants remain confused about a lengthening list of program ...

SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

The embattled unemployment agency call center, finding people usually have trouble getting through only on weekday mornings, is cutting back its hours. Instead of the current service, which operates ...

SACRAMENTO, Calif. — Just a few weeks after the Employment Development Department shut down to try to upgrade its systems and decrease the backlog, the EDD is announcing new updates, the biggest one ...

SACRAMENTO, Calif. (KGO) -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 ...

SACRAMENTO WITH MORE. MIKE? MIKE: THIS OFFICE ON BROADWAY HAS BEEN CLOSED TO THE PUBLI FOR MORE THAN A MONTH. BUT EDD HAS BEEN RAMPING UP RESOURCES TO HELP PROCESS CLAIMS FOR THE MILLIONS OF ...