Elliott Kellman, chief human resources officer at University Hospitals in Cleveland, provides 10 attributes he believes outstanding hospital CEOs should have. 1. Good listeners. Outstanding CEOs have ...

The Institute of Medicine has released a report outlining 10 attributes of a health literate organization, defined as one that makes it easier for patients to understand and use health information.

I found these required attributes outlined well in the classic book, Customer Service the Sandler Way, by customer care expert Anne MacKeigan. This book is focused on strategic customer support jobs ...

Throughout any project, you’re going to gather up quite a bit of data. Now, this can be broken down into two categories: ...