Consumers are accustomed to receiving new levels of service online. And they’re increasingly turning to chat, text or messaging apps instead of making a phone call. With the increased reliance on ...

Delta Air Lines is rolling out a test of Apple text messaging for customer service. The phased test will allow a limited number of customers to click on a "Need Help" link at the bottom of a Delta ...

An AI customer service solution for small business is software that automates routine support, completes tasks end to end, and escalates remaining work to agents across chat, email, and messaging.

Worcester residents will soon be able to address any city-related issue 24 hours a day, seven days a week. The city is preparing to implement a 24/7 311 customer service hotline, which will be ...