Service organizations exist to market services rather than products. The most advantageous organizational structure for a service business is one in which employees can handle multiple different roles ...

Opinions expressed by Entrepreneur contributors are their own. Customer demands can be relentless. We live in a 24/7 era where customers expect instant answers and will punish your company on social ...

Every company needs a customer service recovery framework, a sequence of best practices for interacting with, and turning around, upset customers. Settling on such a framework and then providing ...

With today’s consumers being more tech-savvy than ever before, companies need to upgrade their customer service to attain their sales objectives. The SaaS business world is quite competitive, and ...

Happy lady using mobile phone in the cafe. In the high-stakes, rapidly-evolving world of fintech, the customer service structure has long been a make-or-break component for many companies. Now, more ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...