Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Contact centers today wrestle with multifaceted operational challenges that impact their ability to deliver consistent, high-quality customer experiences. These range from managing high employee ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

No Jitter readers will know that I am a firm supporter of cloud contact center solutions and have been for a long time. Nine years ago, I spoke with two early cloud contact center customers in a ...

Vonage has reinvented communications. Change is an essential part of the Vonage DNA. Our original business brought VoIP to families and small businesses. And now we’re making communications more ...

In today's fast-paced business environment, maintaining high levels of customer satisfaction is crucial for success. One of the key components in achieving this is through effective contact center ...

The intelligent contact center software provider Z21 Labs Inc., which does business as Observe.ai, announced today it has raised $125 million in a new round of funding. The Series C round was led by ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Why outsource customer service, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...